Big Spoon Co.

Hospitality Blog

Hospitality Blog

TP & Bathrooms As Sacred Spaces

Last year, my blogger friend Marcella at Broad Appetite wrote this fantastic post about the best bathrooms around Richmond.  She's so on point - bathrooms contribute to the overall guest experience.

Even in the home, it's a sanctuary.  In one restaurant I've worked in, the owner was intentional about having seating and a few toiletries so her guests could freshen up.

When the bathroom smells fresh, is clean and well-stocked it reflects wonderfully on the establishment.  When it's dirty, smelly, and un-stocked, you start to question the rest of the experience.  

I went to new spot this week, checked out the bathroom, and the toilet paper and paper towels were sitting on the toilet and the rack.  But this bathroom was EXQUISITE.  I asked the owner why he spent so much time on putting together such a beautiful sanctuary, but didn't have a toilet paper or paper towel holder.  (Soggy paper = ugh).

He said he was handcrafting them -- totally impressive. During the rest of our conversation, this was all he could think about.   I totally felt like I put my foot in my mouth. 

Even if it's just a toilet paper holder, those little things matter and add to the overall experience.

And by the way sir, I can't wait to come back and try out your new TP holder.

Photo Credit: "Toiletpapier (Gobran111)" by Brandon Blinkenberg. Licensed under CC BY 2.5 via Wikimedia Commons.

Kevin Clay