Maya Angelou would have celebrated her 88th birthday this week. She had many gems of wisdom and guiding quotes, but this is one applies to so many cross-sections of life working in the hospitality industry.
So true! Right? -- remember the last time you had a memorable service as a restaurant guest. Or the last time you had an amazing customer experience at the grocery store?
You may have forgotten the meal and those leftovers may be long-gone, but you probably do remember that person who made a lasting impression.
This applies to owner and operators who navigate difficult decisions daily. The conversations you have could impact someone's livelihood. If your answer has to be a "no," always make people feel like you said "yes" because of your delivery.